Experience

It’s safe to say I’ve done a few things:

Professional History

Code & Theory
Senior Content Strategist
Content strategy, information architecture, UX writing, workshop facilitation, service design, content modeling, AI-enabled personalization, taxonomy design
Clients included: JP Morgan Chase, Morgan Stanley, T. Rowe Price, Qualcomm, Expedia, iHeart, Gartner, and JBL
(August 2023 – August 2025)

Y Media Labs
Senior Designer, Content Strategist
Content strategy, information architecture, UX writing, workshop facilitation, service design, moderated and unmoderated research
Clients included: Clients included: Mayo Clinic, Sutter Health, Amway, Okendo, and Ally Bank
(April 2022 – August 2023)

MillerKnoll
Senior Digital Content Strategist
Content strategy, information architecture, workshop facilitation, UX strategy, service design, moderated and unmoderated research
(May 2021 – April 2022)

Herman Miller
Digital Content Strategist
Content strategy, information architecture, UX strategy, unmoderated research
(June 2018 - May 2021)

Herman Miller
Writer/Editor
Copywriting, editing, content strategy, information architecture
(May 2016 - June 2018)

deZignwright
Copywriter
Writing, editing, information architecture, UX design, branding, art direction, storyboarding
Clients included: Jenn-Air, KitchenAid, and Republic Service
(January 2014 - May 2016)

MiBiz
Reporter
Research, interviewing, event coverage, writing, editing
(January 2012 - March 2013)

Skills

Proficient in:
Content modeling, taxonomy design, service design, organizational design, information architecture, workshop facilitation, governance, writing, editing

Programs familiar with:
Figma, Airtable, Bynder, Miro, Optimal Workshop, UserTesting, OpenAI, Claude, Adobe Experience Manager, Salesforce Commerce Cloud, Contentful, Sanity

Awards

Webby Winner
2024, Sutter Scout
Health, Wellness & Fitness Apps and Software

Webby Honoree
2022, Design Within Reach
Best Mobile Visual Design - Aesthetic (Mobile Features)

2021, Design Within Reach
Best Navigation and Structure
Best User Experience

Education

Hope College
Bachelor of Arts
English, Philosophy
Magna cum Laude